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Posted on: October 5, 2020

Smart911 Now Available to Worthington Residents

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Smart911  Now Available in Worthington

Through the City's partnership with the Northwest Center, Worthington residents now have the opportunity to sign up for a new emergency communications tool, Smart911. Smart911 is an online tool that enables residents to create a household “Safety Profile” that is directly shared with Northwest Center dispatchers in the event that you call 9-1-1 from a registered device for assistance. This free service saves time during an emergency when seconds count.

Create your secure “Safety Profile” here.

smart 911 screenHow does Smart911 work?

At a time when you may be panicked, unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available. When creating your profile, you can include details about family members and their medical conditions or other special needs, your home layout, even your pets. When placing a 9-1-1 call from a registered device, your profile will display on the 9-1-1 call taker’s screen. This technology helps provide first responders with vital information that can help improve incident outcomes. For example, police can have immediate access to a photo of a missing person in seconds rather than minutes or hours. Fire crews can arrive at the scene of a fire knowing how many people live in a residence and the location of bedrooms, and EMS teams can have detailed information about a person’s allergies or prescriptions they’re taking.

Things to know about Smart911

  • Smart911 does not replace 9-1-1 calls.  It is an additional tool for first responders to utilize in the event of an emergency.
  • If a member places a 9-1-1 call from a device that is not registered, it will not display the member’s profile information. 
  • Creation of a Smart911 profile may only be done through the website or app.  A member must have an e-mail address in order to create their profile. 
  • Members must update or validate their profiles every six months.  Smart911 maintains the data, renewals, and reminders.

See more answers to frequently asked questions here

Sign up for Smart911 today!

Learn more about the City's partnership with the Northwest Regional Emergency Communications Center

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