Smart911 Frequently Asked Questions
How Does Smart 911 Help?
For individuals who are affected by epilepsy, diabetes, Alzheimer’s, allergies, mental health or other medical conditions Smart911 can inform responders of their condition as well as medications and emergency contacts.
Seniors & Elderly Care
For seniors, a Safety Profile can provide peace of mind that in the event of an emergency 9-1-1 would have details on their home and medical needs. For caretakers, they can be assured that if the person they care for needs to dial 9-1-1 when they are alone, their details are available and the caretaker can be listed as an emergency contact.
For all individuals, there is always the risk of unplanned accidents or events. Whether in a vehicle or in your home, even the most basic details such as the address associated with a mobile phone can be available to 9-1-1 and response teams to send help fast.
For those who have a physical disability or mobility restrictions, it is vital for responders to know about the person, their disability and what type of assistance or special equipment they may need to evacuate their home or receive transport.
Pets and Service Animals
For individuals with pets or other animals, your Safety Profile can alert police to their presence when entering your home and Fire crews can be aware of exactly how many people and pets need to be evacuated from your home. For owners of a service animal, you can alert responders that your animal needs to be transported with you.
How does Smart911 work?
Smart911 allows individuals to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.
What is a Safety Profile?
A Safety Profile is a set of information about an individual, or a household that is contained within one account on Smart911.com or on the Smart911 App. Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.
What is the Smart911 App?
The Smart911 App provides 9-1-1 and first responders with information in an emergency and allows the user to receive targeted alerts from the emergency communications center and the National Weather Service. The Smart911 App is available for free on the Apple Store or Google Play.
What kind of information can I list in my safety profile?
You can include as little or as much information in your profile as you like. Information may include address, medical and security information. This service is voluntary, so you decide what information you want emergency responders to know about you when you call 9-1-1.
Who should create a Safety Profile?
Anyone can create a safety profile. Those that are especially encouraged to sign up are people with medical or disability information. Wireless phone users are also encouraged, as wireless phone calls to 9-1-1 only provide a general location of the caller, not an exact address. Adding your home, school and work addresses (including apartment and room numbers) can help responders locate you more easily.
How long does it take to create a Safety Profile?
Setting up a profile can take as little as 5-10 minutes, depending on how much information you wish to provide. You can always go back and update existing, or add additional information to your profile.
How do I know if my Safety Profile was successfully created?
When you complete registration, Smart911 will automatically direct you to your Smart911 Safety Profile and will send a message to your registered email address confirming your account. Smart911 will not deliver your Safety Profile to 9-1-1 answering centers unless you have verified the phone(s) listed in your profile by responding to the text message or automated call placed to that phone.
Is there a cost to sign up for Smart911?
There is no fee to create or maintain a Safety Profile with Smart911.
Can I include my family members?
You are encouraged to create a Safety Profile that includes everyone in your household. You can also create a Safety Profile on behalf of elderly parents, those with disabilities, or anyone not comfortable with computers, designating yourself as the emergency contact.
What if English is not my primary language?
You can create a Safety Profile in multiple languages and specify your primary language on Smart911.com. When your profile displays at the 9-1-1 center, it will be translated back into English. If an interpreter is required, the 9-1-1 call taker will be able to see which language you designated as your primary language.
Once I have signed up do I need to do anything else?
The more up-to-date your information is, the better. Smart911 prompts users to verify their information every six months. However, you should update your profile anytime there is any change to your information.
Is my information secure?
Yes. Your privacy is important to us. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1. Your information is stored in geo-redundant databases that restrict access to everyone- including Rave Mobile Safety employees. Your Safety Profile is non-searchable and your information will only be displayed to 9-1-1 dispatchers for a limited amount of time. In some areas, you can choose to allow Smart911 to share your profile with Emergency Managers as they prepare for and respond to emergencies. If you reside or work in one of these areas, you will be presented with this option.
See more about Smart911 safety, security and privacy.
Will my Safety Profile still work if something happens to the Rave Mobile Safety databases?
Yes. Your information is stored in geo-redundant databases that are located on opposite sides of the country. In the unlikely event of a database shutdown, the system will automatically transition all of your information to the backup database, resulting in zero impact to your Safety Profile.