911 Dispatching Transition
Worthington Emergency 911 Dispatching Service transition complete as of September 8, 2020
On Tuesday, September 8, 2020, the City of Worthington will complete its transition of all emergency 911 dispatching services to the Northwest Regional Emergency Communications Center. The Division of Fire & EMS dispatching transitioned to the Northwest Center on July 7, 2020. The Division of Police transition will occur on September 8, 2020.
What it means to you
There is NO CHANGE to who responds when you call 911. Your Worthington Firefighter/Paramedics and Worthington Police Officers will still respond when you call 911. There are several benefits to moving the City’s 911 dispatching to the Northwest Center. These include:
- Reduced time for emergency help to arrive for people who call 911 from their cell phones.
- Enhanced training for communication technicians who stay on the line with the caller while a separate technician dispatches emergency help.
- Resources for Worthington to stay current with advances in 911 technology and operations.
- Greater capacity to manage large-scale emergency events.
- More exposure and training for low frequency, but high-risk events.
A detailed analysis was conducted prior to the City Council making the decision to move to the Northwest Center. See more background and documentation here
Smart911 Now Available in Worthington
Through the City's partnership with the Northwest Center, Worthington residents now have the opportunity to sign up for a new emergency communications tool, Smart911. Smart911 is an online tool that enables residents to create a household “Safety Profile” that is directly shared with Northwest Center dispatchers in the event that you call 9-1-1 from a registered device for assistance. This free service saves time during an emergency when seconds count.
How does Smart911 work?
At a time when you may be panicked, unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available. When creating your profile, you can include details about family members and their medical conditions or other special needs, your home layout, even your pets. When placing a 9-1-1 call from a registered device, your profile will display on the 9-1-1 call taker’s screen. This technology helps provide first responders with vital information that can help improve incident outcomes. For example, police can have immediate access to a photo of a missing person in seconds rather than minutes or hours. Fire crews can arrive at the scene of a fire knowing how many people live in a residence and the location of bedrooms, and EMS teams can have detailed information about a person’s allergies or prescriptions they’re taking.
Things to know about Smart911
- Smart911 does not replace 9-1-1 calls. It is an additional tool for first responders to utilize in the event of an emergency.
- If a member places a 9-1-1 call from a device that is not registered, it will not display the member’s profile information.
- Creation of a Smart911 profile may only be done through the website or app. A member must have an e-mail address in order to create their profile.
- Members must update or validate their profiles every six months. Smart911 maintains the data, renewals, and reminders.
Fire & EMS
The non-emergency Fire & EMS administrative phone number, 614-885-7640, will continue to be answered at the Worthington Division of Fire administrative office during normal business hours, Monday through Friday from 9am to 5pm. People calling the Fire administrative number after hours will hear a recording and be able to leave a message for administrative staff. Please do not leave emergency information on voicemail after hours. For emergency assistance, please hang up and dial 911.
Beginning September 8, 2020, the Police non-emergency number, 614-885-4463, will be answered by the Northwest Center. Dispatchers will provide non-emergency related information, or redirect callers to the appropriate party. Remember to CALL 911 in an emergency
People wishing to make a non-emergency service request to any of our City departments are encouraged to use our online service request system available 24/7. Please follow this link and select the appropriate category to submit your request. Responses will be handled Monday through Friday during regular business hours. If you have an emergency, please call 911.