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On Tuesday, September 8, 2020, the City of Worthington will complete its transition of all emergency 911 dispatching services to the Northwest Regional Emergency Communications Center. The Division of Fire & EMS dispatching transitioned to the Northwest Center on July 7, 2020. The Division of Police transition will occur on September 8, 2020.
There is NO CHANGE to who responds when you call 911. Your Worthington Firefighter/Paramedics and Worthington Police Officers will still respond when you call 911. There are several benefits to moving the City’s 911 dispatching to the Northwest Center. These include:
A detailed analysis was conducted prior to the City Council making the decision to move to the Northwest Center.
See more background and documentation here
Through the City’s partnership with the Northwest Center, Worthington residents now have the opportunity to sign up for a new emergency communications tool, Smart911. Smart911 is an online tool that enables residents to create a household “Safety Profile” that is directly shared with Northwest Center dispatchers in the event that you call 9-1-1 from a registered device for assistance. This free service saves time during an emergency when seconds count.
Create your secure “Safety Profile” here.
How does Smart911 work?
At a time when you may be panicked, unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available. When creating your profile, you can include details about family members and their medical conditions or other special needs, your home layout, even your pets. When placing a 9-1-1 call from a registered device, your profile will display on the 9-1-1 call taker’s screen. This technology helps provide first responders with vital information that can help improve incident outcomes. For example, police can have immediate access to a photo of a missing person in seconds rather than minutes or hours. Fire crews can arrive at the scene of a fire knowing how many people live in a residence and the location of bedrooms, and EMS teams can have detailed information about a person’s allergies or prescriptions they’re taking.
Things to know about Smart911
Sign up for Smart911 today!
Fire & EMS614-885-7640The non-emergency Fire & EMS administrative phone number, 614-885-7640, will continue to be answered at the Worthington Division of Fire administrative office during normal business hours, Monday through Friday from 9am to 5pm. People calling the Fire administrative number after hours will hear a recording and be able to leave a message for administrative staff. Please do not leave emergency information on voicemail after hours. For emergency assistance, please hang up and dial 911.
Police614-885-4463Beginning September 8, 2020, the Police non-emergency number, 614-885-4463, will be answered by the Northwest Center. Dispatchers will provide non-emergency related information, or redirect callers to the appropriate party. Remember to CALL 911 in an emergency
Service RequestsPeople wishing to make a non-emergency service request to any of our City departments are encouraged to use our online service request system available 24/7. Please follow this link and select the appropriate category to submit your request. Responses will be handled Monday through Friday during regular business hours. If you have an emergency, please call 911.