911 Dispatching Transition to Northwest Center
Worthington Emergency 911 Dispatching Service transition complete as of September 8, 2020
On September 8, 2020, the City of Worthington finalized its transition of all emergency 911 dispatching services to the Northwest Regional Emergency Communications Center. The Division of Fire & EMS dispatching transitioned to the Northwest Center on July 7, 2020. The Division of Police transition occurred on September 8, 2020.
What it means to you
There is NO CHANGE to who responds when you call 911. Your Worthington Firefighter/Paramedics and Worthington Police Officers will still respond when you call 911. There are several benefits to moving the City’s 911 dispatching to the Northwest Center. These include:
- Reduced time for emergency help to arrive for people who call 911 from their cell phones.
- Enhanced training for communication technicians who stay on the line with the caller while a separate technician dispatches emergency help.
- Resources for Worthington to stay current with advances in 911 technology and operations.
- Greater capacity to manage large-scale emergency events.
- More exposure and training for low frequency, but high-risk events.
A detailed analysis was conducted prior to the City Council making the decision to move to the Northwest Center. See more background and documentation here
Smart911 Now Available in Worthington
Through the City's partnership with the Northwest Center, Worthington residents now have the opportunity to sign up for a new emergency communications tool, Smart911. Smart911 is an online tool that enables residents to create a household “Safety Profile” that is directly shared with Northwest Center dispatchers in the event that you call 9-1-1 from a registered device for assistance. This free service saves time during an emergency when seconds count.
Fire & EMS
The non-emergency Fire & EMS administrative phone number, 614-885-7640, will continue to be answered at the Worthington Division of Fire administrative office during normal business hours, Monday through Friday from 9am to 5pm. People calling the Fire administrative number after hours will hear a recording and be able to leave a message for administrative staff. Please do not leave emergency information on voicemail after hours. For emergency assistance, please hang up and dial 911.
Beginning September 8, 2020, the Police non-emergency number, 614-885-4463, will be answered by the Northwest Center. Dispatchers will provide non-emergency related information, or redirect callers to the appropriate party. Remember to CALL 911 in an emergency
People wishing to make a non-emergency service request to any of our City departments are encouraged to use our online service request system available 24/7. Please follow this link and select the appropriate category to submit your request. Responses will be handled Monday through Friday during regular business hours. If you have an emergency, please call 911.